FAQ

Frequently Asked Questions

FAQ

All your questions answered in one place

Quick Answers To The
Frequently Asked Questions

Please visit the Track Order page and enter your AWB number to track your shipment.
Ekart serves as the logistics partner for your merchant, it does not ensure the quality of the product. However, we can guarantee that all items shipped through our network will arrive at your doorstep without any tampering and in the same condition as received from the merchant. If you encounter any issues with the product, please contact your merchant or the marketplace directly to resolve the matter.
Ekart does not have refund related information. Request to kindly contact your merchant for assistance.